Lace Replacement & TLC
Policy Acknowledgement
Our Lace Replacement Service is for units that need a fresh lace base without a full rebuild. You’ll provide the new lace closure or frontal, and we’ll carefully remove the old lace, replace it with your new one and reset the hairline so the unit sits cleanly and comfortably again.
While your unit is with us, we’ll also wash, deep condition and style her, so she returns refreshed and ready for your next install.
Important: This is a like-for-like service — your replacement lace must match the original size.
If you’d like to change lace sizes (e.g., upgrade from 4x4 to 5x5), this will be treated as a wig reconstruction, not a lace renewal.
If colour is required, please book a Colour Service Request Consultation before purchasing this service. This allows us to assess your bundles and closure, confirm the colour process needed and advise on the safest approach.
Frontal replacements
We only work on machine–made frontals, and we do not provide the frontal itself.
If your unit is hand–made or needs a full frontal structure replaced, a Reconstruction Service will be required instead.
If you’d prefer us to provide the lace for you, please book our Lace Renewal Service here: Lace Renewal
❓How It Works
1. Purchase the service
Select the Lace Replacement Service at checkout.
2. Email us within 24–48 hours
Send your order number so we can confirm your service and provide the delivery address.
3. Send your unit and your new lace
Package your unit securely along with the lace you’d like us to install, and post via a tracked service for peace of mind.
4. We replace, cleanse and restyle
We remove the existing lace, install your new one, wash and deep condition the unit, gently detangle and finish with a clean style so she returns polished and ready.
5. She returns refreshed
Once complete, your unit is posted back to you ready for your install or styling appointment.
⏳ Processing times
From receipt of hair;
Ready in just 6 working days.
Express Service- 3 working days.
Timelines are subject to change during busy periods such as promotions, holiday seasons, or peak order times
📦 Delivery
Once shipped:
•UK:1–3 working days (Free for UK)
•International:3–5 working days (Starting from £35)
🔄 CANCELLATIONS & RETURNS
This is a service-based product all sales are final
• Please read our Terms of Service, including Delivery & Returns policy.
• Proceeding with your order confirms you have read and agreed to these terms.
🌍 CUSTOMS & IMPORT DUTIES
Please note — any customs fees, import duties, or taxes are applied by your country’s customs office and are not something we can control.
These charges are always the receiver’s responsibility.
We understand this can be frustrating, and we’re happy to assist with guidance where possible, but we are unable to cover or predict these fees.
The amount charged will depend on the value declared and your local regulations.
💡 Tip: Declaring a lower value may reduce import fees; however, it will also lower the insured amount in the event of loss or damage during transit.*