All of our lace systems, including closures and frontals, are customised by hand to create a natural, seamless finish. Lace is delicate by nature, so the way it’s handled and cared for will directly shape its longevity.

A few things to keep in mind:

• Light shedding, thinning or small imperfections can appear over time from everyday wear, brushing, heat and normal handling. This isn’t considered a fault.

• Short hairs within the lace are completely normal and form naturally during the ventilation process where each strand is hand-knotted.

• Bleached knots give a softer, more natural look but may reduce the lifespan of the lace depending on your maintenance routine.

• Repeated tinting, makeup, sprays, gels or heavy product buildup can weaken the lace structure.

• Frontals naturally have a shorter lifespan than closures due to the larger lace area and daily tension at the hairline.

• Bundles always have a longer lifespan than lace as they aren’t exposed to the same level of manipulation or product use.

• If your wig has undergone colouring, lifting or toning, the lifespan of the lace will naturally be shorter due to increased processing and handling.

• Lace systems that have been worn, tinted, customised, cut or altered aren’t eligible for refunds or replacements.

• Any concerns must be raised within 48 hours of delivery so we can assess the lace in its original condition.

• If your lace needs refreshing after wear, we offer a lace replacement service where your existing unit is reopened and fitted with a new closure or frontal. Fees will apply.

We’re always here to guide you on lace longevity, care routines and when a replacement may be needed. Our aim is to help you enjoy your units for as long as possible while keeping expectations honest and clear.