Shipping policy

CUSTOM MADE, ICONIC SERIES, AND ESSENTIAL EDIT

Our Custom Made, Iconic Series, and Essential Edit units are all pre-order pieces, handcrafted with precision and care.

Processing Times:

• Standard Service: 15 working days (approximately 3 weeks)

• Express Service: 10 working days (+£100 fee)

🗓️ Example:

If you order on Monday, 1st September 2025 —

• Standard completion: Monday, 22nd September 2025

• Express completion: Monday, 15th September 2025

Once shipped:

• UK Delivery: 1–3 working days (Free for UK)

• International Delivery: 3–5 working days (from £35)

🕒 Processing times exclude weekends and UK bank holidays.

Orders placed after 3PM begin processing the next working day. Once processing begins orders cannot be cancelled or edited.

Timelines may extend slightly during busy periods such as promotions, holidays, or peak seasons.

READY TO SHIP

Our Ready to Ship units are in stock and prepared for quick dispatch — perfect for last-minute looks ✨

Processing Time: 24–48 hours

If a cap size adjustment is requested, please allow an additional 3 working days for processing.

Once shipped:

• UK Delivery: 1–3 working days (Free for UK)

• International Delivery: 3–5 working days (from £35)

🕒 Orders placed after 3PM will be processed the next working day.

Weekend orders ship from the following Monday.

SERVICE REQUEST

From Hair Received:

• Construction / Reconstruction: Up to 8 working days
• Colour Services: Up to 13 working days
• Construction + Colour: Up to 17 working days
• TLC / Closure Replacement / Customisation Only: Up to 6 working days
• If Lace or Bundles are Provided by Us: Please add an additional 6 working days

Once shipped:

• UK Delivery: 1–3 working days (Free for UK)

• International Delivery: 3–5 working days (from £35)

🕒 Processing times exclude weekends and UK bank holidays.

Orders placed after 3PM begin processing the next working day. Once processing begins orders cannot be cancelled or edited.

Timelines may extend slightly during busy periods such as promotions, holidays, or peak seasons.