Delivery & Returns Policy

Processing Times

Processing refers to the time needed before your order is dispatched.

• Standard Service: 15 working days (approximately 3 weeks)

• Express Service: 10 working days (+£100 fee)

🗓️ Example:

If you order on Monday, 1st September 2025 —

• Standard completion: Monday, 22nd September 2025

• Express completion: Monday, 15th September 2025

🕒 Processing times exclude weekends and UK bank holidays.

Orders placed after 3PM begin processing the next working day.

Timelines may extend slightly during busy periods such as promotions, holidays, or peak seasons.

24–48 hours

If a cap size adjustment is requested, please allow an additional 3 working days for processing.

From Hair Received:

• Construction / Reconstruction: Up to 8 working days
• Colour Services: Up to 13 working days
• Construction + Colour: Up to 17 working days
• TLC / Closure Replacement / Customisation Only: Up to 6 working days
• If Lace or Bundles are Provided by Us: Please add an additional 6 working days

✨ Need it sooner?
Express services are available (up to 50% surcharge, depending on capacity).

🗓️ Example:
If your bundles or wig are received and checked in on Monday, 1st September 2025 —

Construction / Reconstruction: Completed by Wednesday, 10th September 2025
Colour Services: Completed by Thursday, 18th September 2025
Construction + Colour: Completed by Tuesday, 23rd September 2025
TLC / Closure Replacement: Completed by Tuesday, 9th September 2025
If Lace/Bundles Provided by Us: Please add 6 working days to each timeframe above.

⏰ Working days exclude weekends and UK bank holidays.

Timelines are subject to change during busy periods, such as promotions, holidays, or high-volume order weeks.

The Express Service is an optional paid add-on for customers who wish to fast-track the production and shipping of their unit.

By purchasing this service, you agree to the following terms:

Your unit will be prioritised and processed within 10 working days (excluding weekends and UK bank holidays) from the date of purchase.
Example: If you order on 1st September, your unit will be shipped by 13th September, provided all order details (including cap size and lace choice) are confirmed.
Express slots are limited and subject to availability.
During peak periods or launches, we may temporarily pause Express Service availability.

Delivery Times

We deliver only to the shipping address provided at checkout.

We are not responsible for lost packages due to incorrect addresses and will not issue refunds for such cases.

Refused Delivery: You will receive store credit minus original shipping cost

1–2 working days after dispatch

Via Royal Mail Next Day Special Delivery
Tracking info will be emailed once shipped

Please allow extra time during holidays

3–5 working days

Via DHL Express- Starting from £35

Tracking info will be emailed once shipped

Please allow extra time during holidays

Please note — any customs fees, import duties, or taxes are applied by your country’s customs office and are not something we can control.

These charges are always the receiver’s responsibility.

We understand this can be frustrating, and we’re happy to assist with guidance where possible, but we are unable to cover or predict these fees.

The amount charged will depend on the value declared and your local regulations.

💡 Tip: Declaring a lower value may reduce import fees; however, it will also lower the insured amount in the event of loss or damage during transit.*

Cancellations & Refunds

Once an order is placed and processing begins, it cannot be cancelled or edited.

All consultation bookings are non-refundable.

If a consultation is cancelled, a 50% administrative fee will be deducted from the amount paid before any remaining balance is refunded.

Once the consultation has taken place, clients have 24 hours to make payment towards their custom unit.

If payment is not received within 24 hours, the consultation slot will be automatically cancelled and the full consultation payment will be retained.

This policy ensures fairness, respects our team’s time, and helps maintain an efficient booking system for all clients. 🖤

Due to the nature of our products and for hygiene reasons, all wig sales are final unless stated otherwise.

We do not accept returns or exchanges once an order has been confirmed or customised.

If you believe your order has been received incorrectly or damaged, please contact us within 48 hours of delivery so we can assist.

🖤 Every unit is carefully inspected and packaged with love by the Toniasunits team before shipment to ensure premium quality.

Sample Wig
All sample wigs are sold as seen and are non-refundable.

Any known faults or imperfections have been clearly declared prior to purchase, and pricing has been adjusted accordingly.

By completing your purchase, you acknowledge and accept the condition of the unit at the time of sale. 🖤

For all other Ready to Ship wigs, you may be eligible for:

• Store credit – for change-of-mind returns

• Full refund or replacement – only if product is defective

📦 Return Steps:

Contact us at info@toniasunits.com within 14 days of receiving your order
We’ll provide a return address
Return the product via tracked delivery (customer covers shipping & fees)
Once received and inspected, we’ll process the refund/store credit if eligible

🚫 Returns Not Accepted If:

• The seal on hair has been cut or untied- this applies if you have requested for lace to be cut

• The wig has been worn, styled, cut (including lace/hair), or had glue or product applied

• The item is returned without tracking/delivery confirmation

• Lace wigs/frontals have been altered or used

All services — including but not limited to Wig Laundry, Customisation, Revamp, and Repair — are non-refundable once payment has been made.

Our team begins processing your order immediately to ensure timely completion, and for this reason, cancellations or refunds cannot be offered once your booking or payment has been confirmed.

If an issue arises with your service, please contact our support team within 48 hours of receipt so we can assess and assist where possible.

Service Adjustment

Upon receipt of the hair, if any changes to the requested service result in a reduction of fees, the balance will be issued as store credit to apply toward a future order.

If the requested changes result in an increase in cost, an invoice for the difference will be issued and must be settled before work continues or the unit is shipped.

This ensures transparency and flexibility while maintaining the smooth completion of your order. 🖤

Once your order has entered processing, the Express Service fee becomes non-refundable — even if the order is later cancelled or modified.

If we are unable to fulfil the 10-working-day timeframe due to internal delays, the Express Service fee will be refunded (unit price remains unchanged).

Due to the instant nature of digital downloads, all digital products (including guides, e-books, and templates) are strictly non-refundable and non-exchangeable.

Once your purchase is completed and the download link has been provided, we are unable to issue a refund under any circumstances.

We know how easy it is to miss a code or notice something you ordered go on sale later. While we always want our community to feel looked after, we’re unable to make any price amendments once an order has been placed. All offers and discount codes run for a set time and need to be applied at checkout.

To keep everything fair and consistent, a few guidelines help us keep things simple for everyone:

• Only one discount code can be used per order

• Codes can’t be combined with automatic promotions

• Discounts can’t be applied after an order is confirmed

• Prices during promotional events may change and can’t be matched before or after the sale

• Custom Made, Essential Edit and Iconic Series each follow their own promotional windows when offers are available

If you ever want help keeping an eye on upcoming edits or choosing the best option for what you’ve been eyeing just send us a message. We’re always happy to guide you 🖤✨