Custom Made Slot

The Custom Experience: Please Read Before Purchasing a Slot

To proceed with a Custom Wig Order, purchasing a slot is mandatory. This secures your space in our calendar and includes a virtual consultation to finalise your custom unit details.

 

🖤 

Pricing Transparency

• Pricing for our units is listed in the captions on our Instagram page (@Toniasunits).

• Factors like length, density, lace size, hair type, and styling influence total cost.

• Replicating styles from our page or creating something new both fall under this Custom Made Wig service.

🕒 

Processing Times

• Standard: Up to 17 working days (includes delivery).

• Rush Service: £100 upgrade for delivery within 10 working days.

Please confirm any specific deadlines during your consultation to ensure we can meet your timeline.

How to Order Your Custom Wig 

 

✅ 

Step 1: Purchase a Slot (£50)

• Secures your booking for the month.

• Includes a virtual consultation (via email or Instagram DM).

• The £50 will be deducted from your final balance once your order is confirmed.

 

✅ 

Step 2: Submit Your Order Details

After receiving your order confirmation email (“You’ve made our day”): 

• Contact us within 72 hours via confirming the below:

– 📧 Email: info@toniasunits.com

– 📩 Instagram DM: @Toniasunits

We aim to respond within 3 hours of your message.

If cancelled: £25 admin fee will be deducted from your slot.

If payment isn’t made within 24 hours after consultation, your slot will be cancelled and the full £50 will be retained.

✍️ 

Confirm the following:

• Is this your first-ever wig? (We’ll guide you through.)

• Length: 8” to 30”

• Lace Type & Size: HD or Transparent — 2x6, 4x4, 5x5, 6x6, 7x7, 13x4, 13x6

• Hair Category: Virgin or Raw Hair. Differences explained here. 

• Texture: Straight, Body Wave, Deep Wave, Water Wave, Kinky Curly, Yaki Straight, Kinky Straight

• Density: Standard (3 bundles); 4 bundles recommended for lengths over 18”

• Cap Size: Small, Medium, Large or Extra Large — please provide measurements. Guide in gallery above. Missing measurements may incur a £80 reconstruction fee

• Styling: Layers, curls, straightening, baby hairs, or lace cutting — must be specified.

• Lace Tinting: Not included — we recommend doing this yourself.

• Colour: Please review our colour policy below.

🎨 

Colour Disclaimer & Inspiration

• Colours may vary due to lighting, screen resolution, and hair type.

• Exact colour matches cannot be guaranteed, especially for blonde/highlighted styles.

• For lighter shades, we use raw hair only.

• Colour options are limited to styles shown on our Instagram feed.

• Inspiration photos are welcome — we’ll create an inspired look, not an exact replica.

By ordering a coloured unit, you acknowledge and accept natural colour variations. 

✅ 

Step 3: Review Terms of Service

• Please read our Terms of Service, including Returns & Exchanges policy.

• Proceeding with your order confirms you have read and agreed to these terms.

✅ 

Step 4: Finalise Payment

Once details are confirmed, the £50 slot fee is applied to your final balance. We will send you a payment link.

Payment methods accepted:

• PayPal

• Debit/Credit Card

• Bank Transfer

• Klarna & Clearpay (Buy Now, Pay Later) 

✅ 

Step 5: Delivery

• UK: Free Royal Mail Next Day Delivery

• International: DHL Express (£45 fee)

You’ll receive tracking details via email once your unit has been dispatched.

🚫 

No Photos or Videos Before Shipment

To maintain quality control and prevent delays, we do not send previews before dispatch.

Why?

1. Lighting & angles may distort how the wig appears.
2. Fulfilling previews causes delays for all orders.
   If you have concerns after delivery, contact us within 48 hours.

🖤 

Important Reminders

• Slot = Consultation + Booking, not the wig itself.

• Slot is non-transferable to a different month.

• Payment delays = loss of slot without refund.

• Please be certain before booking — custom orders are final.

• Rebooking requires a new consultation and new slot purchase. 

We look forward to creating a unit that’s tailored, timeless, and uniquely YOU.