Terms of Service

We know, we know; this isn’t our favourite read either; but by accessing or using any part of the site, placing an order you are agreeing to all our terms of service. ​If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

So we advise you to familiarise yourselves and make sure that you understand everything before finalising your order.

We also advise you to update yourself with this page every time you order. This page is accurate as of January 2021.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

DEFINITIONS

Throughout the site, the terms “we”, “us” and “our” refer to Toniasunits. Toniasunits offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 

You must not transmit any worms or viruses or any code of a destructive nature. 

A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. 

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. 

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

AVAILABILITY OF PRODUCTS AND SERVICES 

We at Toniasunits make every effort to update our products available for purchase. However, if for any reason this is not implemented we will contact you immediately via email giving you two options; wait for the product to be available with an expected delivery date or cancel your order with a full refund credited directly to the credit or debit card used to place your order.

PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. 

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. 

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Order Processing

Order processing refers to the time before the order is dispatched.

Custom-Made Orders:

  • Standard processing time is 17 working days (including delivery) from when the order is finalised and full payment is received.
  • We offer a Rush Service for £100, reducing the timeline to 10 working days (including delivery).

Services: Processing times from when the hair is received:

  • Basic construction: maximum of 8 working days.
  • Any color service: maximum of 13 working days.
  • Construction and color service: maximum of 17 working days.
  • TLC/Closure Replacement or Customization only: maximum of 6 working days.
  • If we are providing a lace system for any service, please add an extra 6 working days.
  • Express services will incur up to a 50% surcharge of the original service fee, subject to capacity.

Gift Cards:

  • Issued within 24 hours of purchase.

Ready to Ship:

  • Dispatched within 1-3 working days.

SHIPPING

In regards to any of our third party couriers, beyond hair, We are not liable for any missing or delayed parcels due to the negligence of a courier. Although this is a rare occasion, in the event that this occurs; please contact us in order for us to place a claim to the courier. Only once the claim has been submitted and accepted, We will be able to process a refund/exchange.

All orders will be addressed to the shipping address provided. Incorrect or incomplete postal addresses can cause a huge delay and also may result in your parcel being lost. It is imperative that you provide us with the correct, accurate and complete address. All parcels will be signed for & please note, if your parcel has been signed for by someone other than yourself at the shipping address, we are not liable & no refunds/ reimbursement will be granted. On the other hand, if a parcel is returned to us due to a faulty address, you will incur the additional shipping charges.

 It is a requirement by law that international shipments must clear customs. However, the requirements for custom declarations vary between countries. If you are an international customer, you are agreeing that you understand some countries have import restrictions on some goods or materials. After dispatch from our facility, there is a transfer of liability to you, therefore you will be liable to pay local taxes or any duties acquired.

DELIVERY​

We will only deliver to the address given when you place the order. You agree that we are not responsible if you have given us the incorrect address for delivery. 

You also agree that we will not refund the cost of any order that are delivered to the incorrect address given.​

Local Delivery 

UK 

Delivery time is 1-2 workings days from when your order has been dispatched.

International Delivery 

To Europe 

Delivery time is 3-5 working days from when your order has been dispatched.

To Rest of the World

Delivery time is 3-7 working days from when your order has been dispatched.

A tracking number will be sent to you by email when dispatched. Please note holidays/bank holidays may disrupt delivery times.

CANCELLATIONS & RETURNS

To make sure you receive your new ASAP, we'll start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel or edit it. Please refer to the below once an order is received.  

At Toniasunits, we pride ourselves on high levels of customer satisfaction. We maintain rigorous quality control to ensure our customers receive only the finest human hair extensions and lace systems. Our products are sourced directly from their countries of origin and crafted by skilled artisans. Each order is thoroughly inspected before shipping to meet our premium standards.

Due to the nature of our products, refunds and exchanges are accepted under the following conditions.

Gift Cards:
Gift cards are non-refundable.

Custom-Made Orders:
Custom-made orders are considered bespoke units made per the specifications and details requested before placing the order. As these products are personalised to customer needs, they are not eligible for a full refund.

IF YOU HAVE SPECIFIED OR REQUESTED OUR TEAM TO CUT THE LACE OR RESIZE  ANY READY TO SHIP WIG, IT IS CONSIDERED A CUSTOM ORDER AND THEREFORE FINAL SALE.

Services:

Due to the nature of our services, we do not offer refunds on services rendered.

This covers consultations slots for custom-made or service order- After your consultation, if full payment is not made within 24 hours, the slot will be cancelled, and the consultation fee will be charged in full. You will need to book a new consultation to proceed with your custom-made or service order.

We strive to offer the best possible results and client satisfaction.

  • Adjustment Service: Should there be any concerns regarding a service rendered, please inform us within 14 days of the service. We reserve the right to refuse to redo or refund a service that we deem to have been carried out to a satisfactory level and in accordance with industry standards and procedures.
  • Service Alteration: Any alterations to the original service (such as changing colors) after the service has begun may incur additional charges.

Steps for an Exchange or Refund for a Ready to Ship:

If you are unhappy with your purchase, you may return it to receive a refund via store credit. A full refund via original method or a replacement can be offered in the unlikely event the product is defective.

Please follow these steps.

  1. Contact us at Info@toniasunits.com within 14 days of receiving your order and confirm the reason for the exchange or refund.
  2. We will provide you with a shipping address.
  3. Send the product back using a tracked service. Note that all shipping, handling, and money transfer fees are the customer's responsibility.
  4. Once we receive and inspect the product to ensure it meets the conditions for a refund or exchange, we will process the appropriate action if applicable.

Please Note:

  • We do not accept returns or exchanges if the seal holding the hair has been untied or cut due to sanitation concerns, as such products cannot be resold.
  • We recommend using a courier that provides tracking and delivery confirmation, as we are not responsible for lost packages.
  • Lace wigs or lace frontals are not eligible for refunds or exchanges if they have been worn, styled, cut (including lace or hair), or had products applied to them, such as glue or hair products.
  • If any of these conditions are not met, we reserve the right to refuse an exchange or refund.
  • For orders where delivery has been refused, you will receive store credit equal to the purchase price minus the initial shipping fee.

PAYMENT METHODS

We do not condone nor accept any type of fraudulent behaviour.

In order for your order to be processed and dispatched, we must receive an authorized payment by credit or debit card with the same billing and shipping address. Orders with separate billing and shipping addresses will not be processed and will be cancelled. 

OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. 

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). 

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties. 

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. 

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. 

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. 

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 

In no case shall Toniasunits, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Toniasunits and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. 

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). 

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. 

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

GOVERNING LAW

These terms and conditions are to be interpreted in accordance with the laws of England and Wales and irrespective of your place of domicile, in the event of any dispute associated with these terms and conditions, that dispute shall be subject to the exclusive jurisdiction of the English High Court, the Strand, London. Any dispute in any way referable to the content of this site whether in respect of its trade marks, copyright or image content shall be resolved exclusively by arbitration the terms of which are to be agreed between Toniasunits.com and yourself and provide no right or recourse to any relief of the English Courts whether interim or otherwise and that by accessing this site you waive your right for all time to any such right.