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Service Request Slot
£20.00
Taxes included.
Shipping calculated at checkout.
Policy Acknowledgement
Service Request: Please Read Before Purchasing a Slot
To book a wig service (revamp, reconstruction, lace renewal, colouring, etc.), purchasing a £20 service slot is mandatory. This reserves your place and includes a virtual consultation via email or Instagram DM.
Service Pricing
View our price list in the photo gallery above. Final quotes depend on service type, condition of hair, lace system, and styling requests.
We look forward to reviving or creating your perfect unit.
❓How to book a service
How to Book Your Service
✅Step 1: Purchase a Slot (£20)
Includes a consultation. Fee is deducted from your final total. For one wig only. If you require assistance with more than one wig, please book per amount needed.
✅Step 2: Contact Us Within 72 Hours confirming the below
• 📧 Email: info@toniasunits.com
• 📩 Instagram DM: @Toniasunits
We aim to reply within 3 hours.
If you cancel: £10 admin fee is deducted.
If no payment is made within 24 hours of consultation, the full £20 is retained.
We aim to respond within 3 hours of your message, Monday to Friday | 9AM – 9PM (UK time).
✍️ Confirm The Following
• Service Type (refer to image gallery)
• Lace Renewal Requests: Must be like-for-like (e.g. 4x4 replaced with 4x4). Different sizes = reconstruction service
• Colour Requests:
– No colouring of loose bundles or lace systems
– For blonde/highlighted looks: only hair provided by us is accepted
– On hair provided by clients, we do not process colours lighter than a level 5 brown (see photo gallery for shade). However, reds and gingers are accepted.
– No colour corrections on previously dyed hair
– Send inspiration photo; colours may vary due to lighting/screen/hair quality
• Cap Size: Accurate measurements required; £80 fee applies for reconstructions due to incorrect sizing
• Construction Notes:
– All units hand-stitched on mesh cap with adjustable bands & combs
– Lace is pre-plucked & knots bleached
– We don’t tint lace
– Baby hairs, extra lace cutting available on request
– No glueless frontals — professional installation recommended
– Reconstructed bobs may be shorter due to track placement
• Styling Preferences:
– Let us know if you want curls, layers, straightening
– If not specified, the wig will be left in its natural state
✅ Step 3: Finalise Payment
Once details are confirmed, the £20 slot fee is applied to your final balance. We will send you a payment link.
Payment methods accepted:
• PayPal
• Debit/Credit Card
• Bank Transfer
• Klarna & Clearpay (Buy Now, Pay Later)
Hair Submission
After payment, we’ll send our UK dispatch address
• Hair is only marked as “received” after inspection, not just upon delivery scan
• For revamps: send a video showing the lace and stitching
• Wig/bundles must be clean or a £20 cleaning fee applies
❗️Important Notes
• We do not offer fitting or install services
• Construction includes customisation + basic styling
• Slot is non-transferable — missed payments or delays require a new slot
• No Pre-Shipping Photos or Videos
To avoid delays and misinterpretation:
- Lighting may distort the look
- Orders are sent out as soon as completed
If you have concerns after delivery, contact us within 48 hours
🎨 Colour Disclaimer
At Toniasunits, we take great care in colouring our units to achieve beautiful, high-quality results. However, please note the following before placing your order:
• Lighting, picture angles, and screen resolution can all affect how colours appear in photos versus in person.
• The quality and texture of the hair also influence how colour is absorbed and reflected.
• While we strive for consistency, exact replicas of a specific look cannot be guaranteed—each unit is unique, and slight variations will occur.
• Colour options are limited to styles shown on our Instagram feed.
• Inspiration photos are welcome — we’ll create an inspired look, not an exact replica.
• Please keep an open mind when it comes to colour, as different factors may affect how it appears once received.
• We cannot be held responsible for how a colour is perceived, as expectations may vary based on individual interpretation and lighting conditions.
By purchasing a coloured unit, you acknowledge and accept these variations as part of the custom colouring process.
Thank you for your understanding and for choosing Toniasunits!
⏳Processing times
From Hair Received:
• Construction / Reconstruction: Up to 8 working days
• Colour Services: Up to 13 working days
• Construction + Colour: Up to 17 working days
• TLC / Closure Replacement / Customisation Only: Up to 6 working days
• If Lace or Bundles are Provided by Us: Please add an additional 6 working days
✨ Need it sooner?
Express services are available (up to 50% surcharge, depending on capacity).
🗓️ Example:
If your bundles or wig are received and checked in on Monday, 1st September 2025 —
- Construction / Reconstruction: Completed by Wednesday, 10th September 2025
- Colour Services: Completed by Thursday, 18th September 2025
- Construction + Colour: Completed by Tuesday, 23rd September 2025
- TLC / Closure Replacement: Completed by Tuesday, 9th September 2025
- If Lace/Bundles Provided by Us: Please add 6 working days to each timeframe above.
⏰ Working days exclude weekends and UK bank holidays.
Timelines are subject to change during busy periods, such as promotions, holidays, or high-volume order weeks.
📦 Delivery
Once shipped:
• UK Delivery: 1–3 working days (Free for UK)
• International Delivery: 3–5 working days (from £35)
🔄 CANCELLATIONS & RETURNS
This is a service based product- all sales are final.
Please read our Terms of Service, including Delivery & Returns policy.
Proceeding with your order confirms you have read and agreed to these terms.
🌍 Customs & Import Duties
Please note — any customs fees, import duties, or taxes are applied by your country’s customs office and are not something we can control.
These charges are always the receiver’s responsibility.
We understand this can be frustrating, and we’re happy to assist with guidance where possible, but we are unable to cover or predict these fees.
The amount charged will depend on the value declared and your local regulations.
💡 Tip: Declaring a lower value may reduce import fees; however, it will also lower the insured amount in the event of loss or damage during transit.*